What is our Return Policy?
- Items can be returned within 10 days of receipt of your shipment. Please allow 2 to 5 Business days for the next steps on your return request.
- Items’ Condition: Items must be in original condition, unwashed, not-used, and must be in original packaging and in sell-able condition.
- Pictures must be provided of product in original pack.
- Refund amount: 10% handling fee will be deducted from the amount and net amount will be refunded upon receipt of the returned products.
- If the packaging of the returned item is found damaged, 15% of the product amount will be charged from the refund.
- Please allow 7-10 days to process the refund.
Note: At Latest Bedding we strive for 100% customer satisfaction, and at the website we provide best quality pictures and product detail, however colors may vary from one computer screen to another and thus, does not come under manufacturer defect category, therefore, it will be considered as dislike / did not meet the expectations case.
- Decline Request: Any request outside allowed time period will not be accepted by the system. Items which are bought at clearance, finale sale, open box are not eligible to apply for return.
Note: If you don't get a reply from us within 1-2 business days, please call us at: 0306-8566616.
Please fully review our policy below for more details before initiating your return request.
Note: Items purchased from Exhibition/expo events are not returnable.
How do I return?
- To initiate a return, contact us at email@example.com. Please make sure to include your order number, condition and pictures of your items, and reason for return. Please allow 2 to 5 Business days for the next steps on your return request.
- You will get a confirmation message with the shipping guidelines once the return request is approved.
- Please note that Latest Bedding will not bear the courier charges to return the product.
- Please make sure to follow all the return instructions and return the product within 10 days of the receipt of the shipment.
How soon will I get my refund?
Once your return is received and inspected, we will send you a message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed. Please allow 7 to 10 business days for the refund to be issued.
What items are returnable?
You can return your items within 10 days of receipt of your shipment.
- They must be in original condition.
- Unwashed and not used.
- In the original packaging.
Last Chance or items bought on Clearance are not returnable. Free gifts are not returnable. Moreover, if the returned items are found damaged or defective, a full price of the product will be charged from the refund amount.
I received the wrong item.
- If you receive a wrong item please contact us at firstname.lastname@example.org within 3 days of your delivery date and provide us with the order number along with the pictures of the product.
- If you are approved, you will receive a confirmation email so you may return the incorrect item. Once the item is received and inspected, we will ship you the correct item.
You may receive a partial refund to the original form of payment* for the items listed below.
- 10% handling fee apply to non-defective items that are returned within the item’s return policy period. You will receive net amount of the item’s purchase price.
Returns received in any of the following conditions may be rejected:
- Items not in original condition, missing accessories, or showing obvious misuse not due to Latest Bedding error.
- Physical user damage or error.
Are there any charges for return?
- You will be charged a 10% handling fee on the returned products, unless the product is defective (See partial refunds above).
- You are responsible for the charges of the return shipping, unless you have received the wrong item. Please provide pictures so we may accommodate and process your return request promptly.
Moreover, if the returned items are found damaged or defective, a refund may not be issued.
- ONLY in the event of a manufacturer defect, we will replace your purchase (shipping charges if any are non-refundable) if contacted within 3 days of your delivery and the product is in the original packaging that was unused, unwashed and in a re-sale condition. *Colors of bedding appear differently on every screen. Difference in color is NOT a manufacturer defect and is subject to a deduction of 5% handling fee from the refund*.
- We do not accept returns on used, washed or products not in re-sale condition, or on any final-sale/Clearance items.
- No returns after 10 days of your delivery date. We cannot accept returns on items damaged through normal wear and tear or discoloration due to bleach and cannot claim responsibility for damage caused by washing machines, irons, steamers or dry cleaners.
- Please repack all Latest Bedding products in the original package they were received in.
- Return Authorization numbers must be properly shown on the outside of the return package.